We run a very strict firewall to help protect against brute force attacks, port scanning and more. This also means legitimate visitors can also be accidentally blocked from accessing the server.
We now have a new firewall unblocker within our client area. This allows you to automatically remove your IP address from the firewall without having to submit a support ticket. Reseller clients are also able to search by IP address and unblock their clients automatically.
To use this new feature, simply log into your client area, click ‘My Products and Services’ and click the icon next to your package. You will then see a button to unblock your IP or a box to enter a clients IP address into. After clicking ‘Unblock’ your IP will be removed within 10 minutes.